Welcome to Privacy+
About Privacy+
We recognise that it may not be convenient or appropriate for some of our customers to have their order delivered directly to their home. This may be due to being at work during the week, or living in shared accommodation where maintaining the privacy of your delivery may be difficult.
Our Privacy+ service allows you to select a convenient delivery location where your order will be held for up to 10 days, enabling you to collect it at your convenience.
 
FAQs
  • Where is my local delivery point? Click here to check.
  • Is my order insured? Yes, we insure all orders up to a value of 100
  • Why does Arizona Healthcare charge more than the amounts shown on the collectplus web site? Our price includes our costs for on-line payment processing (5% of your total order value +VAT), packaging materials, additional administration and transportation to our local collectplus depot.
  • Does Arizona Healthcare offer the free returns service? No, EU health regulations prohibit the exchange of incontinence protection products.
  • Is there anything that I can not order using this service? Yes, our multi-pack nappies are both heavy and bulky so can not be shipped using this service. Please email sales@arizona-care.co.uk if you would like to receive a bespoke quotation.
OK. So how do I use Privacy+ ?
  • Step 1. Before you place your order, check here to locate a depot from where you would like to collect your order.
  • Step 2. Place your order on our web site www.arizona-care.co.uk and select Privacy+ from the list of delivery options.
  • Step 3. It is vital that you include your mobile telephone number and email address in your order, as these are used by collectplus to notify you (text or email) when your order has arrived at your chosen collectplus delivery point.
  • Step 4. Email us sales@arizona-care.co.uk with the details of your preferred collectplus delivery point.
  • Step 5. Collectplus (not Arizona Healthcare) will text or email you when your delivery is ready for collection from your chosen location. Opening times can be checked here.

Please note that Arizona Healthcare accepts no responsibility for items that have not been collected within the collectplus 10 day period. Any additional recovery costs will be charged to the customer.